𝐄𝐯𝐞𝐫𝐲𝐨𝐧𝐞’𝐬 𝐭𝐚𝐥𝐤𝐢𝐧𝐠 𝐚𝐛𝐨𝐮𝐭 𝐀𝐈. 𝐅𝐞𝐰 𝐚𝐫𝐞 𝐭𝐚𝐥𝐤𝐢𝐧𝐠 𝐚𝐛𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐢𝐭’𝐬 𝐛𝐞𝐢𝐧𝐠 𝐛𝐮𝐢𝐥𝐭 𝐨𝐧.

After three decades in Insurance, here’s one thing I’ve learned the hard way:

𝑻𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒚 𝒊𝒔 𝒐𝒏𝒍𝒚 𝒂𝒔 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒗𝒆 𝒂𝒔 𝒕𝒉𝒆 𝒇𝒐𝒖𝒏𝒅𝒂𝒕𝒊𝒐𝒏 𝒊𝒕 𝒔𝒕𝒂𝒏𝒅𝒔 𝒐𝒏.

On my recent visits to insurers exploring AI-led transformation, a common thread emerged: “𝘞𝘦’𝘷𝘦 𝘴𝘵𝘢𝘳𝘵𝘦𝘥 𝘱𝘪𝘭𝘰𝘵 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴 𝘪𝘯 𝘎𝘦𝘯𝘈𝘐, 𝘣𝘶𝘵 𝘢𝘥𝘰𝘱𝘵𝘪𝘰𝘯 𝘪𝘴 𝘱𝘢𝘵𝘤𝘩𝘺.”

𝘏𝘦𝘳𝘦’𝘴 𝘵𝘩𝘦 𝘵𝘳𝘶𝘵𝘩 𝘯𝘰 𝘰𝘯𝘦 𝘸𝘢𝘯𝘵𝘴 𝘵𝘰 𝘩𝘦𝘢𝘳: 𝘈𝘐 𝘥𝘰𝘦𝘴𝘯’𝘵 𝘮𝘢𝘨𝘪𝘤𝘢𝘭𝘭𝘺 𝘧𝘪𝘹 𝘣𝘳𝘰𝘬𝘦𝘯 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯𝘴.

If your policy or claims systems still run on legacy platforms with poor data hygiene, isolated modules, and rigid workflows — AI will simply amplify the inefficiencies.

𝐀𝐈 𝐭𝐡𝐫𝐢𝐯𝐞𝐬 𝐨𝐧:

1. Clean, real-time data

2. API-ready architectures

3. Modular, cloud-native systems

Without these, what you get is not insight — it’s illusion.

𝑺𝒐 𝒃𝒆𝒇𝒐𝒓𝒆 𝒋𝒖𝒎𝒑𝒊𝒏𝒈 𝒊𝒏𝒕𝒐 𝑨𝑰, 𝒊𝒏𝒔𝒖𝒓𝒆𝒓𝒔 𝒎𝒖𝒔𝒕 𝒓𝒆𝒂𝒔𝒔𝒆𝒔𝒔 𝒕𝒉𝒆𝒊𝒓 𝒄𝒐𝒓𝒆 𝒑𝒍𝒂𝒕𝒇𝒐𝒓𝒎𝒔. 𝑻𝒉𝒂𝒕’𝒔 𝒘𝒉𝒆𝒓𝒆 𝒕𝒉𝒆 𝒓𝒆𝒂𝒍 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏 𝒔𝒕𝒂𝒓𝒕𝒔.

𝑶𝒏𝒍𝒚 𝒕𝒉𝒆𝒏 𝒄𝒂𝒏 𝑨𝑰 𝒃𝒆𝒄𝒐𝒎𝒆 𝒂 𝒇𝒐𝒓𝒄𝒆 𝒎𝒖𝒍𝒕𝒊𝒑𝒍𝒊𝒆𝒓 — 𝒏𝒐𝒕 𝒂 𝒎𝒊𝒔𝒇𝒊𝒓𝒆𝒅 𝒊𝒏𝒗𝒆𝒔𝒕𝒎𝒆𝒏𝒕.

Legacy modernization isn’t glamorous. But it’s the silent enabler behind every intelligent insurer of tomorrow.