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Insurance

Are We Over-Doing Customer-Centricity in the Insurance Ecosystem?

Are We Over-Doing Customer-Centricity in the Insurance Ecosystem?

October 23, 2024 shrini susarla

Lately, the push toward customer-centricity has been everywhere in the insurance industry. It seems like every company is bending over backward to meet customer needs, adapt to every feedback, and deliver faster, more personalized experiences. But here’s the thing: are we losing focus by trying to please everyone, and is this approach sustainable in the long run? The hero point.. Read more

Surrender Value Big Changes in Life Insurance: New IRDAI Rules on Surrender Value

Surrender Value Big Changes in Life Insurance: New IRDAI Rules on Surrender Value

October 3, 2024 shrini susarla

Starting October 2024, policyholders in India will benefit from major regulatory changes by the IRDAI. Life insurance policyholders can now receive a surrender value after the first year of premium payments. Before this, no surrender value was available until after two years of premiums. This new rule provides more flexibility for policyholders who may need to exit early, offering more.. Read more

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