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From AI to IoT: How Tech is Redefining Insurance Customer Experience!
July 7, 2024 shrini susarla
In my post last Tuesday, I discussed the 5 trends that are changing the insurance tech landscape. The trends I discussed are also playing a huge role in enhancing customer experience across the industry. This is only fair as the future is all about making customer experiences more personalized, efficient, and convenient. As someone who’s been around the block for.. Read more
How Certification Transformed My Career: Adapting to the Evolving Insurance Industry
June 25, 2024 shrini susarla
Evolution is not a Choice, it is a Necessity. 🔄 Those who understand this early in their career often reach the top 1% 📈. Those who don’t will, unfortunately, be left behind. It’s sad but true. Our Insurance Industry is continuously evolving with time and consumer needs. Here’s how adapting to change and continuous learning worked magic for me :.. Read more
Silence
August 25, 2023 shrini susarla
Sometime back I read a book – The Four Agreements: A Practical Guide to Personal Freedom. The Four Agreements are as follows: Agreement 1 – Be impeccable with your wordAgreement 2 – Don’t take anything personallyAgreement 3 – Don’t make assumptionsAgreement 4 – Always do you best During coaching sessions, after asking the client a question – the guideline is to give.. Read more
How I talk to Self
July 28, 2022 shrini susarla
What are the first thoughts about ‘you‘, when you are unable to crack that presentation, deliver the pitch, or perhaps when you did not complete that pending to-do list? How to talk to yourself? Now your self-talk could sound two ways: 1) “It is okay, we will work through it.”, “It is fine, we will work harder tomorrow” and “Not everything is in our.. Read more
Fear
July 26, 2022 shrini susarla
I am very comfortable meeting and interacting with new people from different walks of life. As a matter of fact, I look forward to meet people. One of my close friend’s mentioned during a talk – look you are comfortable talking to people but I am not. The observation that I am comfortable talking to people, made me introspect, what’s.. Read more