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Leadership isn’t about Title
December 18, 2024 shrini susarla
Leadership isn’t just about titles or big decisions—it’s about inspiring others. And networking is a critical part of that journey. But let’s be honest—effective networking requires more than just showing up. It’s about being intentional, authentic, and aligned with your values and vision. This is where coaching plays a transformative role. Here’s how:✔ Shift Your Mindset: Move from transactional to.. Read more
Telematics
September 19, 2024 shrini susarla
As an insurance enthusiast, I’ve been reflecting on key approaches to effectively measure and communicate the value of telematics to customers: I’m curious—what are your experiences with telematics, and how do you think insurers can further unlock its potential? #telematics #insurtech #customerengagement #dataanalytics #insurance”
RAG, or Retrieval-Augmented Generation
August 30, 2024 shrini susarla
RAG, or Retrieval-Augmented Generation, was first proposed in 2020 by Facebook AI Research. This method enhances generative AI models by accessing external information to improve accuracy. Initially, RAG relied on unstructured data, but has since evolved to include structured sources like knowledge graphs, documents, articles etc. In the insurance industry, RAG can be a game-changer. It can improve chatbots, Q&A.. Read more
From AI to IoT: How Tech is Redefining Insurance Customer Experience!
July 7, 2024 shrini susarla
In my post last Tuesday, I discussed the 5 trends that are changing the insurance tech landscape. The trends I discussed are also playing a huge role in enhancing customer experience across the industry. This is only fair as the future is all about making customer experiences more personalized, efficient, and convenient. As someone who’s been around the block for.. Read more
5 Game-Changing Trends in Insurance
July 3, 2024 shrini susarla
After 30+ years in the Insurance Tech world, I’ve witnessed many innovations, but right now, we’re experiencing some truly transformative changes. The insurance industry is evolving at a rapid pace, and staying ahead of the curve is absolute Gold. Whether you’re an industry veteran or just starting out, these trends are seriously shaking things up Let’s dive into the five.. Read more