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My Writings

Thoughts Unveiled:
A Journey Through Words

Telematics

Telematics

September 19, 2024 shrini susarla

As an insurance enthusiast, I’ve been reflecting on key approaches to effectively measure and communicate the value of telematics to customers: I’m curious—what are your experiences with telematics, and how.. Read more

Human Leadership

Human Leadership

September 11, 2024 shrini susarla

We often idealize leaders as superheroes, capable of overcoming any challenge alone. But the truth is, the most effective leaders are human leaders. They’re not afraid to show vulnerability, connect.. Read more

RAG, or Retrieval-Augmented Generation

RAG, or Retrieval-Augmented Generation

August 30, 2024 shrini susarla

RAG, or Retrieval-Augmented Generation, was first proposed in 2020 by Facebook AI Research. This method enhances generative AI models by accessing external information to improve accuracy. Initially, RAG relied on.. Read more

What does a coach serve ?

What does a coach serve ?

July 31, 2024 shrini susarla

The deeper I delve into transformation, the clearer it becomes: people are the true catalysts of change. While systems, structures, and processes provide the framework, it’s the human element that.. Read more

These traits make it to the Top. Check if you would

These traits make it to the Top. Check if you would

July 23, 2024 shrini susarla

Having spent over three decades in the Insurance industry, I’ve witnessed → Disruptions→ Advancements→ Transformations It’s challenging industry, like any other industry for Professionals to in their mid-careers. It quite literally, the.. Read more

I Was in the Middle of Nowhere. He Rescued Me

I Was in the Middle of Nowhere. He Rescued Me

July 16, 2024 shrini susarla

“A Coach Transformed My Life” By 2010, → I had worked decade-plus in LIC→ For a almost three years at Wipro.→ Completed Overseas Engagements.→ Vice President Customer Service at ING… Read more

The Hidden Power of Mentorship Lessons From Padma Award Winners!

The Hidden Power of Mentorship Lessons From Padma Award Winners!

July 11, 2024 shrini susarla

Every year, India’s most prestigious civilian awards are given by the President in the historic halls of the Rashtrapati Bhawan. Yes, I am talking about the Padma Shri, Padma Bhushan,.. Read more

From AI to IoT: How Tech is Redefining Insurance Customer Experience!

From AI to IoT: How Tech is Redefining Insurance Customer Experience!

July 7, 2024 shrini susarla

In my post last Tuesday, I discussed the 5 trends that are changing the insurance tech landscape. The trends I discussed are also playing a huge role in enhancing customer.. Read more

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