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RAG, or Retrieval-Augmented Generation
August 30, 2024 shrini susarla
RAG, or Retrieval-Augmented Generation, was first proposed in 2020 by Facebook AI Research. This method enhances generative AI models by accessing external information to improve accuracy. Initially, RAG relied on unstructured data, but has since evolved to include structured sources like knowledge graphs, documents, articles etc. In the insurance industry, RAG can be a game-changer. It can improve chatbots, Q&A.. Read more
What does a coach serve ?
July 31, 2024 shrini susarla
The deeper I delve into transformation, the clearer it becomes: people are the true catalysts of change. While systems, structures, and processes provide the framework, it’s the human element that brings transformation to life. A coach serves as a beacon, guiding individuals through this process by focusing on their growth, development, and well-being. They help individuals through partnership and collaboration.. Read more
These traits make it to the Top. Check if you would
July 23, 2024 shrini susarla
Having spent over three decades in the Insurance industry, I’ve witnessed → Disruptions→ Advancements→ Transformations It’s challenging industry, like any other industry for Professionals to in their mid-careers. It quite literally, the being relevant gives growth of the Fittest.” Here, by fittest I mean the professional with the ideal skill set and soft skills up their sleeve. So, what are those ideal.. Read more
I Was in the Middle of Nowhere. He Rescued Me
July 16, 2024 shrini susarla
“A Coach Transformed My Life” By 2010, → I had worked decade-plus in LIC→ For a almost three years at Wipro.→ Completed Overseas Engagements.→ Vice President Customer Service at ING. This seemed like a great Career Trajectory, stepping out of a PSU. Isn’t it? But I wasn’t satisfied. Instead, I was feeling an unsettling plateau in my career trajectory. Although.. Read more
The Hidden Power of Mentorship Lessons From Padma Award Winners!
July 11, 2024 shrini susarla
Every year, India’s most prestigious civilian awards are given by the President in the historic halls of the Rashtrapati Bhawan. Yes, I am talking about the Padma Shri, Padma Bhushan, and Padma Vibhushan awards. On Republic Day every year, we get the incredible opportunity to celebrate our nation’s true inspirations – The Padma Awardees. These honours are not just accolades,.. Read more
From AI to IoT: How Tech is Redefining Insurance Customer Experience!
July 7, 2024 shrini susarla
In my post last Tuesday, I discussed the 5 trends that are changing the insurance tech landscape. The trends I discussed are also playing a huge role in enhancing customer experience across the industry. This is only fair as the future is all about making customer experiences more personalized, efficient, and convenient. As someone who’s been around the block for.. Read more