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Are We Over-Doing Customer-Centricity in the Insurance Ecosystem?
October 23, 2024 shrini susarla
Lately, the push toward customer-centricity has been everywhere in the insurance industry. It seems like every company is bending over backward to meet customer needs, adapt to every feedback, and deliver faster, more personalized experiences. But here’s the thing: are we losing focus by trying to please everyone, and is this approach sustainable in the long run? The hero point.. Read more
Surrender Value Big Changes in Life Insurance: New IRDAI Rules on Surrender Value
October 3, 2024 shrini susarla
Starting October 2024, policyholders in India will benefit from major regulatory changes by the IRDAI. Life insurance policyholders can now receive a surrender value after the first year of premium payments. Before this, no surrender value was available until after two years of premiums. This new rule provides more flexibility for policyholders who may need to exit early, offering more.. Read more
Vision Boards and Coaching: A Powerful Duo for Growth
October 3, 2024 shrini susarla
Creating a vision board and integrating coaching from a client’s perspective can be a transformative combination for personal and professional development. Together, these tools help clients achieve their goals by providing clarity, motivation, and direction. Vision Board from a Client’s Perspective A vision board is a visual representation of a client’s aspirations, goals, and dreams. It’s a creative tool that.. Read more
Telematics
September 19, 2024 shrini susarla
As an insurance enthusiast, I’ve been reflecting on key approaches to effectively measure and communicate the value of telematics to customers: I’m curious—what are your experiences with telematics, and how do you think insurers can further unlock its potential? #telematics #insurtech #customerengagement #dataanalytics #insurance”
Human Leadership
September 11, 2024 shrini susarla
We often idealize leaders as superheroes, capable of overcoming any challenge alone. But the truth is, the most effective leaders are human leaders. They’re not afraid to show vulnerability, connect deeply with their teams, and inspire their people to reach their full potential. Work ethic is essential, but it’s not enough. True leadership is about building relationships, fostering trust, and.. Read more
RAG, or Retrieval-Augmented Generation
August 30, 2024 shrini susarla
RAG, or Retrieval-Augmented Generation, was first proposed in 2020 by Facebook AI Research. This method enhances generative AI models by accessing external information to improve accuracy. Initially, RAG relied on unstructured data, but has since evolved to include structured sources like knowledge graphs, documents, articles etc. In the insurance industry, RAG can be a game-changer. It can improve chatbots, Q&A.. Read more